V Salt Returns & Refunds Policy

At V Salt, we are committed to providing our customers with high-quality products and excellent service. We understand that there may be occasions when you need to return an item, and this policy outlines the terms and conditions of returns, exchanges, and refunds.

1. Return Eligibility

  • Our return policy allows 30 calendar days from the date of delivery to request a return.
  • To qualify, items must meet the following conditions:
    • The product must be in the same condition as when received.
    • Items must be unworn, unused, and unopened, with all original packaging, labels, and tags intact.
    • A valid receipt or proof of purchase is required.

2. How to Initiate Returns

To request a return, please contact our customer support team via email: info@vsalt.co.uk

Once your request has been reviewed and approved, we will provide you with detailed instructions on how and where to send your package.

Return Address:
V Salt
1312 Melton Road
Syston, United Kingdom
LE7 2HD

3. Damaged, Defective, or Incorrect Items

We ask all customers to inspect their order immediately upon delivery. If your item arrives defective, damaged, or incorrect, please contact us straight away. We will evaluate the issue and work promptly to provide a suitable resolution, such as a replacement, exchange, or refund.

4. Non-Returnable & Excluded Items

Certain products cannot be returned due to health, safety, and regulatory reasons. These include but are not limited to:

  • Perishable or consumable goods (e-liquids, opened coils, disposable vapes, etc.)
  • Gift cards and store credit vouchers
  • Clearance or sale items (final sale)

We reserve the right to decline returns that fall within these categories.

5. Exhanges

If you would like to exchange an item, please notify us as soon as possible.

  • If your order has not yet shipped, we may be able to amend it directly.
  • If your order has already shipped, the quickest method is to return the unwanted item (once approved) and place a new order for the desired product.

6. Refunds

  • Once your return is received and inspected, you will receive confirmation of approval or rejection.
  • If approved, a refund will be processed back to your original payment method within 10 business days.
  • Please be aware that banks and credit card companies may take additional time to clear and post the funds to your account.

If you have not received your refund within 15 business days of approval, please contact us at info@vsalt.co.uk.